Summer 2009 Customer Meetings
Final Programme
In 2008 chief executive Robin Evans undertook a series of customer meetings around the country. These were additional to the regular programme of business unit user groups, the centrally run WUSIG (waterway user & special interest group) and BWAF (british waterways advisory forum). Customers welcomed the opportunity to ask questions of a director, particularly so with increased boat licence fees and the mooring tender trial as current hot topics. Read the notes from the 2008 meetings with Robin Evans
The 2009 programme represents an opportunity to explain BW's 2020 strategy and to hear customers' views about the future structure of the business. Weekends have been chosen as they are most convenient to customers. Directors Simon Salem and Vince Moran will be on the road this year, together with Sally Ash & Caroline Killeavy (boating development & customer relations). Local arrangements are being made in Scotland.
For planning purposes, meeting dates, time and locations are listed below.
| Location | Venue | Date | Time | Who Attending from BW | All details confirmed |
|---|---|---|---|---|---|
| Crick |
Boat Show,
Heron Marquee |
Sun 24 May | Morning (10.30am) | VM SA | Yes |
| Bilsborrow (nr Preston) | Tommy Hatton's Meeting Room, Guy's Thatched Hamlet, St. Michael's Rd, Bilsborrow,PR3 0RS | Sat 6 June | Morning (10am) | VM CK | Yes |
| Standedge | Thomas Bourne Room, Tunnel End, Waters Road, Marsden, Huddersfield, HD7 6NQ | Sat 6 June | Afternoon (2.30pm) | VM CK | Yes |
| Lincoln | Room MC0024, Media, Humanities and Technology Building, University of Lincoln, Brayford Pool, Lincoln, LN6 7TS | Sat 13 June | Afternoon (2.30pm) | SS CK | Yes |
| Barton Turns Marina | Barton Turns Marina, Barton Under Needwood, Burton Upon Trent, Staffs, DE13 8DZ | Sun 14 June | Morning (10am) | SS CK | Yes |
| London | The Pirate Castle, Oval Road, London NW1 7EA | Sat 27 June | Morning (10.30am) | SS SA | Yes |
| Leeds | BW Yorkshire Office – Rooms 1+2, Fearns Wharf, Neptune St, Leeds, LS9 8PB | Sat 11 July | Morning (10.30am) | VM CK | Yes |
| Ellesmere Port | Tom Rolt Conference Centre, National Waterways Museum, South Pier Rd, Ellesmere Port, Cheshire, CH65 4FW | Sat 25 July | Morning (10am) | VM SA | Yes |
| Stoke on Trent | Bridgwater Pottery, Eastwood Works, Lichfield Street, Hanley, Stoke-on-Trent, ST1 3EJ | Sat 25 July | Afternoon (2.30pm) | VM SA | Yes |
| Gloucester | Waterways Museum, Cory Room, Llanthony Warehouse, Gloucester Docks, GL1 2EH | Sat 8 August | Morning (10.30am) | VM SA | Yes |
| Ratcliffe on Soar | IWA Festival & Boat Show, Festival Theatre, Redhill Marina, Notts, NG11 0EB | Sat 29 August | Morning (10.30am) | SS CK | Yes |
| Ratcliffe on Soar | IWA Festival & Boat Show, Festival Theatre, Redhill Marina, Notts, NG11 0EB | Sun 30 August | Afternoon (2pm) | VM SA | Yes |
| Hatton | BW Heritage Centre – Dundas Room, Heritage Skills Centre, Canal Lane, Hatton, Warks, CV35 7JL | Sat 5 Sept | Morning (11am) | SS CK | Yes |
| Mon & Brec | The Bear Hotel Function Room, High St, Crickhowell, NP8 1BW | Sun 6 Sept | Morning (10am) | SS SA | Yes |
| Devizes | K&A Trust Canal Centre, Couch Lane, Devizes, Wiltshire, SN10 1EB | Sun 6 Sept | Afternoon (3.30pm) | SS SA | Yes |
'Who' key:
VM - Vince Moran, Customer Operations Director
SS - Simon Salem, Marketing and Customer Service Director
CK - Caroline Killeavy, Head of Customer Relations
SA - Sally Ash, Head of Boating Development